Support
Email hello@goldstandardweb.com. We reply within one business day. Tell us your business name and, if it's about a pay run, which week.
Common questions
A visit is missing from my pay run.
Make sure the visit is marked complete in Jobber and has someone assigned. Then open the pay run and click Refresh from Jobber and recalculate.
Someone's pay looks wrong.
Open the pay run, expand the worker, and click How this was worked out on the visit. It shows which rule was used and each step. You can change the amount (with a note) before you approve.
It says Jobber is disconnected.
Go to Settings and click Reconnect Jobber, or use Connect on CrewPay's listing in Jobber's App Marketplace.
How do I cancel?
Go to Billing and click Manage billing, change plan or cancel. You keep access until the end of the period you've paid for.
How do I delete my data?
Email us from the address on your account and we'll delete it within 30 days.